Terms of service

TERMS AND CONDITIONS

§ 1 GENERAL PROVISIONS

1) These Terms and Conditions define the principles for concluding Sales Agreements between the Customers and the Seller and their obligations arising therefrom, including but not limited to the terms and conditions for placing Orders for Goods available in the Store, rules for delivery of ordered Goods to the Customer, manner and date of payment of the Price, rights related to withdrawal from the contract and rules for filing complaints.

2) The Rules and Regulations set out the principles for the use of Cosmetic Consultancy services provided by means of distance electronic communication.

3) The Regulations determine the principles of use of the Store operating at www.mybr-polska.com/.

4) Each Customer is obliged to become familiar with the content of the Rules and Regulations and to abide by them, in particular in order to fulfil the Sales Agreement.

5) In order to use the Store, it is necessary for the end device and tele-information system used by the Customer to fulfil the following minimum technical requirements: i.e. to have a computer or other end device connected to the Internet.

6) The Seller, to the fullest extent permitted by law, shall not be liable for damage caused as a result of interruptions, including breaks in the operation of the Store, caused by reasons beyond its control, in particular force majeure, unauthorised action of third parties or incompatibility of the Store with the Customer's terminal equipment and IT system.

7) Customers of the Store are obliged to familiarise themselves with the Terms and Conditions prior to concluding a Sales Agreement and making use of the Cosmetic and Consultancy Services.

8) Entering into the above-mentioned activities is tantamount to accepting the provisions of the Terms and Conditions.

9) The Seller provides the following methods of contacting the Customer on matters related to the handling of the Order and/or performance of the Sales Agreement and the cosmetic-consulting Services:

- contact by telephone at the Customer's telephone number provided at Registration;

- contact by e-mail at the e-mail address provided by the Customer during Account Registration.

§ 2 DEFINITIONS

1) PRODUCT PRICE: the gross value of the Product expressed in Polish zloty, including taxes, including VAT, but excluding additional costs, including delivery charges, indicated in the Store.

2) OPERATING DAYS: days from Monday to Friday, excluding public holidays.

3) PASSWORD: a sequence of alphanumeric characters necessary for authentication during the Customer's access to the Account, set by the Customer during the Registration process. The Customer is obliged to keep the Password strictly confidential and not to disclose it to any third party. The Password may be changed in the Account settings. The Seller may provide the Customer with the possibility of the so-called recovery of a forgotten Password in the manner specified within the Shop.

4) CLIENT: a person with full capacity to perform legal acts, residing in the territory of Poland, and in the cases provided for by generally applicable laws a natural person with limited capacity to perform legal acts and residing in the territory of Poland or a legal person with full capacity to perform legal acts, having its registered office in the territory of Poland or an organisational unit which is not a legal person, having its registered office in the territory of the Republic of Poland, to which specific provisions confer legal capacity.

5) CIVIL CODE: the Act of 23 April 1964 the Civil Code.

6) CONSUMER: a person making a legal transaction with an Entrepreneur, not directly related to his/her business or professional activity. The Entrepreneur on the rights of the consumer is also a Consumer.

7) ACCOUNT: an individual profile created on the portal operating at the address of the Store, accessible only after logging in, which gives the possibility to use the functionality made available by the Seller, including, among others, placing an Order and using the Store, where information about the Customer's actions and activities are recorded. The Customer accesses his Account by means of a Login and Password. The Customer logs into his/her Account after registering on the Shop website.

8) DELIVERY COST: unless the offer to sell the Product provides otherwise, it is the Customer's obligation to pay the costs for the delivery of the Product or Products to the place indicated by the Customer in the course of ordering and located in the territory of the Republic of Poland.

9) CART: the Shop's functionality enabling the Customer to establish and modify the data in the Order being placed, to enter discount codes enabling a reduction in the Product price on the principles laid down in separate agreements or regulations, to display the Total Order Cost, to display the estimated Product delivery date, to remember the Products added to the CART also after the end of the browsing session for a period not longer than 21 days from the day of adding the Products to the CART.

10) LOGIN: the Customer's e-mail address provided when the Customer creates an Account in the Store. Each time creation requires confirmation of the Customer's e-mail address, by clicking by the Customer on the activation link sent by the Seller to the e-mail address provided by the Customer.

11) TOTAL COST OF THE ORDER: The price of the Products added by the Customer to the Basket, plus Delivery Costs and other costs, if any and communicated to the Customer, and less any discounts, which the Customer will be obliged to pay when making purchases through the Shop.

12) PRIVACY POLICY: a document available in the Store, describing in particular the principles of processing the Customers' personal data by the Seller in connection with their use of the services available in the Store, as well as in connection with the conclusion and performance of the Sales Agreement concluded with the Seller.

13) PRODUCT: a product presented via the Store, which can be purchased by the Customer through the implementation of a Sales Agreement on the principles specified in the Terms and Conditions. The presentation of goods constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

14) ENTERPRISE UNDER CONSUMER RIGHTS: a natural person conducting business activity, if he purchased goods and thus entered into a contract with the Seller for the purpose directly related to his business activity, but in a situation where the contract is not of a professional nature for him, in particular arising from his business activity.

15) TERMS AND CONDITIONS: these terms and conditions of online shopping in the Store constituting an integral part of the Sales Agreement.

16) REGISTRATION: a single action involving the creation of an Account by a Customer, carried out using the registration form made available by the Seller on the website of the Store.

17) SHOPPING STORE: an Internet platform operated at www.mybr-polska.com, owned by the Seller, enabling retail sales via the Internet pursuant to the principles described in the Regulations.

18) SELLER: entrepreneur registered in the Central Register of Business Activity and Information under the name Beauty Experts Anna Lohmann registered at 18 Jerzego Street, 04-424 Warsaw,

NIP: 5242431290, REGON: 147098551.; e-mail address: obsluga-klienta@mybr-polska.com

19) SALE AGREEMENT: an agreement for the sale of Products or an agreement for the provision of cosmetic-consulting services between the Customer and the Seller or, concluded remotely, via the Shop, on the principles described in the Regulations.

20) COSMETIC CONSULTATION SERVICE: cosmetic consultation, available in the Seller's current offer, performed via electronic means of distance communication, by persons authorised by the Seller.

Consisting of an interview with the customer to determine the condition of the skin and the selection of appropriate skin care cosmetics and cosmetic treatments.

21) ORDER: the Customer's declaration of intent expressing a direct will to conclude a Sales Agreement, specifying the type and number of Products the Customer wishes to purchase from the Seller through the Store, constituting an offer within the meaning of the Civil Code and containing the Customer's data necessary for the conclusion and performance of the Sales Agreement.

§ 3 PLACING AND PROCESSING ORDERS

1) The Customer may place an Order in the Store only after logging into his/her Account. Logging into the Account requires the Customer to provide the Login established during Account Registration and the previously established Password. To place an Order, the Customer must confirm that he/she has read the Terms and Conditions by ticking the relevant check boxes.

2) In order to place an Order, the Customer completes the Order by selecting the Products he/she is purchase by selecting "Add to Cart". The Customer should follow the instructions displayed at each successive step of the Order. At the stage of completing the Order, the Customer is informed of the Price of the Products selected and the Total Cost of the Order. Once the Order has been completed, in order to complete the purchase, the Customer should select the "Proceed to Checkout" option. After proceeding to checkout, the Customer is obliged to indicate, among other things, the method of delivery of the Products to the address of the territory of Poland and to select the form of payment.

3) The Order is placed when the completed Order form is sent to the Seller by selecting the "Order and pay" button. Each time before sending the Order to the Seller, the Customer is informed about the Total Cost of the Order and the content of the Terms and Conditions. In addition, the Customer has the option to indicate whether he or she agrees for partial fulfilment of the Order in the event that during the completion of the Products it turns out that any of the ordered Products is unavailable.

4) Placing an Order constitutes an offer to the Seller or the Customer to conclude a Sales Contract.

5) After placing an Order, the Customer receives a confirmation containing a list of the ordered Products, information on the main characteristics of all of them and the Total Order Cost, selected form of payment and method of delivery. The Order confirmation is sent to the Customer's e-mail address and the Order confirmation is also available in the Account under the tab "Orders".

6) Confirmation of Order placement only confirms the receipt of the Order by the Seller and does not yet constitute a declaration of intent to conclude the Sales Agreement by the Seller, i.e. it does not result in the conclusion of the Sales Agreement.

7) An Order constituting a Customer's offer is binding on the Seller for 7 days from the date of its placement by the Customer. If the Seller does not send a confirmation of sending the Order to the e-mail address indicated by the Customer within this period, the Customer's offer expires.

8) The Contract of Sale is concluded upon receipt by the Customer of an e-mail message containing information about sending the Order. The said message shall be deemed a declaration of acceptance of the offer referred to in § 3.4-7 above by the Seller. The Sales Agreement shall be terminated if the circumstances described in § 5.7, 8 or 10 below occur, which are the termination conditions of the Sales Agreement.

9) In the case of choosing the method of payment in advance, acceptance of the Order for processing shall take place upon payment of the Total Order Cost by the Customer.

10) The Seller shall be obliged to execute the Order only in respect of those Products which it has indicated in the Order confirmation referred to in section 5 above, provided that the Seller has accepted the offer in accordance with section 8 above.

11) The Seller does not wholesale the Products. The Customer may purchase a given (same) Product in a maximum number of 3 items per day.

12) For the avoidance of any doubt, in all cases of delivery of e-mails to the Customer in accordance with these Terms and Conditions, the moment when the e-mail message is received by the Customer shall be deemed to be the moment the message is saved on the server on which the Customer has an e-mail account.

13) Despite exercising due diligence, the Seller cannot guarantee the constant availability of the Products offered in the Store. Information about the Products given in the Shop constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code. They do not constitute an offer or guarantee by the Seller of the availability of the Products.

14) If the Products for which the Customer wishes to place an Order are no longer available in the Store at the time of placing the Order, the Customer will automatically receive information on the unavailability of the Product before sending the Order to the Seller. The information will be displayed on the screen of the device the Customer uses to place the Order.

15) If, during the completion of the Order, it turns out that any of the Products ordered by the Customer are unavailable and the Customer has not agreed to a partial completion of the Order in accordance with § 3.3, the Seller shall cancel the entire Order. A confirmation of the cancellation of the Order shall be sent to the e-mail address assigned to the Customer's Account. In the event of cancellation of the Order in whole or in part, the Seller shall refund the payment made by the Customer immediately, no later than within 14 working days.

§ 4 PRICE AND PAYMENT

1) The prices of the Products displayed in the Store are gross prices and include all duties and taxes, including VAT, and do not include additional costs which the Customer will be obliged to bear in connection with the Sales Agreement, including Delivery Costs, indicated when placing the Order. All Product prices and Total Order Costs are given in Polish Zloty.

2) The Seller may update the prices of Products in the Shop on an ongoing basis and include

them with promotions of their choice.

3) Changes in the Prices of Products shall not affect previously placed Orders. The Sales Contract is concluded at the Prices of the Products indicated in the Shop, valid at the time of placing the Order by the Customer and indicated in the Order confirmation, provided that the offer is accepted by the Seller.

4) All additional costs, including the cost of delivery which make up the Total Cost of the Order, shall be visible in the shopping cart before the Order is placed, after the Customer has selected the form of payment and the method of delivery.

5) The Total Cost of the Order depends on the selected method of delivery and method of payment. Before placing an Order, the Customer will be informed of the Delivery Costs and any additional charges related to the chosen payment method. The information in question will be visible in the Basket before the Order is placed.

6) The following forms of payment for the Order are available in the Shop:

- payment by quick online transfer, through an external payment system;

- payment by BLIK, via an external payment system;

- payment in advance by credit card (e.g. Visa, Mastercard, Maestro), via an external payment system;

- payment in cash upon personal collection.

7) The Seller does not guarantee that all payment methods will be available at the time of placing the Order. The availability of payment methods may depend on the selected delivery method. Each time at the stage of selecting the payment method for the Order, the Customer is clearly informed of the available forms of payment.

8) Cash-on-delivery payments may be made by the Customer only if such delivery method is selected by the courier and such service is available from the selected supplier.

9) The confirmation of the purchase made is an electronic invoice issued by the Seller and sent to the e-mail address indicated by the Customer, a receipt or another document in accordance with the tax regulations. In order to receive an invoice in connection with business activities, the Customer provides, when placing an Order, the data necessary to issue an invoice related to such activities. In accordance with Article 106n para.(1) of the Act of 11 March 2004 r. on Goods and Services Tax, the Customer agrees that the Seller may send invoices (including correction invoices) in electronic form with respect to all transactions made through the Store. An electronic invoice will be sent to the e-mail address indicated by the Customer during Account Registration or when placing an Order.

10) If the Product sales transaction has been documented with a VAT invoice, upon receipt of the Product by the Seller in the case of withdrawal from the Sales Contract by the Consumer or the Entrepreneur on the rights of the Consumer, in the case of a refund due to a recognised complaint and in other cases resulting in the obligation to reduce the Product price a corrective invoice will be sent to the Customer's e-mail address.

§ 5 DELIVERY AND LEAD TIME

1) Delivery shall be made exclusively in the territory of the Republic of Poland.

2) The Customer may choose one of the methods of delivery of the Order.

3) The Seller shall deliver the Products to the Customer in accordance with the Sales Agreement and the Customer shall be obliged to collect the ordered Products.

4) If nothing else follows from the Terms and Conditions or regulations of separate promotions in the Store, the Delivery Costs shall be incurred by the Customer. In addition, the Seller reserves the right to cover the Delivery Costs of the Products if the Total Cost of the Order included in the delivery exceeds a certain amount.

5) The Seller shall deliver the ordered Products to the Customer according to the Customer's choice:

- by personal collection at the address: Ambasada Biologique Recherche, Plac Konesera 12, 03-736 Warszawa

- via courier;

- via parcel machine Inpost.

6) The available delivery methods may depend on the method of payment chosen by the Customer or the type of Product. The available delivery methods may change when several Orders are placed at the same time, in particular with regard to the Products covered by them.

7) The Products shall be dispatched to the Customer within a maximum of 7 working days of the date on which the Customer places an Order. If the Customer chooses the option of personal collection, the Products shall be completed and the Order shall be awaiting collection.

The Customer shall be obliged to collect the Order, so prepared, within a maximum period of 48 hours from receipt of the email stating that the Order is ready for collection. If the Customer does not collect the Order within the period indicated above, the Order shall be cancelled. If the Customer chooses courier delivery as the delivery method, the courier will make two attempts to deliver the Order. If the Customer chooses parcel delivery to an InPost parcel machine as the delivery method, the Customer shall be obliged to collect the Order within a maximum period of 48 hours from the receipt of a message stating that the Order is ready for collection.

8) In the event that the Seller decides to cancel the Order, the Seller is obliged to notify the Customer. The Seller shall refund the payments received from the Customer. The Seller shall refund the payment to the Consumer in the same way that the Consumer used to pay, unless the Consumer has agreed to a different method of refund.

9) The risk of accidental loss of or damage to the purchased Products shall be transferred to the Customer only at the moment of their release to the Customer, according to the applicable method of delivery, i.e. by courier or collection by the Customer in a parcel machine or personal collection. The Seller shall be liable to the Customer for non-delivery or delayed delivery of the Product, as well as for loss or damage to the Product or the package with the Product occurring up to the moment of delivery of the Products to the Customer, unless otherwise provided by law.

10) The Customer shall examine the delivered parcel containing the ordered Products in the time and manner usual for parcels of a given type and check whether the Products are defective. If any defect or damage is identified during the delivery of the consignment containing the ordered Products, the Customer shall have the right to request the courier to draw up an appropriate protocol. The Customer acknowledges that in the absence of a proper protocol with the courier, it may be difficult to recognise the complaint and it is therefore recommended to collect evidence of the condition of the consignment at the time of delivery. In such a situation, the Customer should immediately contact the Seller.

11) If the parcel containing the Order is found to be damaged or defective, for which the Customer has chosen the parcel machine delivery method, the Customer should report it at the parcel machine and follow the instructions contained therein or go to the nearest parcel collection point of the parcel machine service provider, a list of which is available on the website of the provider of such a service. Furthermore, the Customer should inform the Seller immediately.

§ 6 RECEDE FROM THE SALES CONTRACT

1) The Customer who is a Consumer or Entrepreneur on Consumer Rights has the right to recede from the Sales Agreement without giving any reason and without incurring costs within 14 days from the day on which the Customer who is a Consumer or Entrepreneur on Consumer Rights or a third person indicated by him/her other than the carrier took possession of the Product.

2) Sending a statement of recede from the Sales Agreement before its expiration is sufficient to meet the aforementioned deadline.

3) In the event of recede from the Sales Agreement, the Sales Agreement is considered not concluded.

4) The Customer who is a Consumer or Entrepreneur on Consumer Rights shall bear the direct costs of returning the Product. The Product should be returned in an unaltered condition, unless the change was necessary within the limits of ordinary management.

5) The Seller is obliged to return to the Customer who is a Consumer or Entrepreneur on Consumer Rights all payments received, including the Price of the Products.

6) The Seller shall refund the payments received from the Customer who is a Consumer or Entrepreneur On Consumer Rights, including the Price of the Products, immediately, but no later than within 14 working days from the date of receipt of the sent notice of withdrawal from the contract. The Seller may refrain from refunding the Total Cost of the Order until it receives the return of the Products or until the Seller provides proof of return of the Products, whichever comes first.

7) The Seller shall refund the payment using the same method of payment used by the Customer who is a Consumer or Entrepreneur on Consumer Rights, unless he has expressly agreed to a different method of return that does not involve any costs for him.

8) The Product Return Form is attached as Annex No. 1 to the Terms and Conditions.

§ 7 COMPLAINT

1) The Seller is obliged to provide the Customer with the Product in accordance with the Sales Agreement. The Seller does not provide after-sales services, servicing and does not provide additional warranties for the sold items. It is the Seller's responsibility to deliver a defect-free item to the Customer.

2) The Seller shall be liable to the Customer who is a Consumer or a Consumer with Business Rights for the lack of conformity of the Product with the Sales Agreement.

3) The provisions of the Act of May 30, 2014 on Consumer Rights shall apply to the complaint procedure in the case of a complaint filed by a Customer who is a Consumer or a Consumer on the Rights of an Entrepreneur. In other cases, the provisions of Article 556 et seq. of the Civil Code Act apply to the complaint procedure.

4) We inform you that at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL there is a platform for online dispute resolution between consumers and businesses at the EU level (the so-called ODR platform). The ODR platform is an interactive and multilingual (it is available in all EU languages) website with a one-stop shop for consumers and businesses seeking out-of-court settlement of disputes regarding contractual obligations arising from the conclusion of an online sales or service contract. The platform makes it possible to file a complaint regarding goods or services purchased online, both domestically and internationally.

5) Complaints may be submitted by the customer to the e-mail address: obsluga-klienta@mybr-polska.com or postal address Plac Konesera 12, 03-736, Warsaw.

6) Complaints to the Seller should contain information about the reasons for the complaint, the Customer's request and information allowing to identify the Customer and the Product, i.e. Order number, date of purchase of the Product, the Customer's first and last name, the Customer's address data, the Customer's e-mail address.

7) The Seller will respond to the complaint within 14 days, the Seller's response to the complaint is sent to the e-mail address provided by the Customer or in any other way indicated by the Customer.

8) The Product complaint form is attached as Appendix No. 2 to the Terms and Conditions.

§ 8 COSMETIC-CONSULTING SERVICE

1) The Cosmetic-Consultation Service consists of providing basic cosmetology advice, i.e. indicating the proposed Products to be used by the Customer based on his/her answers to questions during the Cosmetic-Consultation Service.

2) The Customer, wishing to take advantage of the Cosmetology-Consultation Service, signs up for it via www.mybr-polska.com.

3) A customer, by signing up for a consultation, enters into a Sales Contract.

4) The cosmetic-consulting service does not release the Customer from the obligation to familiarize himself with the composition and rules of use of the Product as well as adherence to the recommendations provided during the Cosmetic-Consultation Service.

5) The content provided to the Customer as part of the cosmetic-consulting Service may be used only for his personal use. Distribution or commercial use of the indicated content is prohibited.

6) The Customer undertakes to cooperate with the Seller for the implementation of the cosmetic-consulting Service, in particular, to provide truthful, precise and complete information.

7) The Seller undertakes to provide reliable cosmetological advice to the extent extent possible only on the basis of the information provided by the Customer.

8) The Seller, in special cases, has the right to temporarily discontinue or limit the provision of the Cosmetology-Consulting Service, without prior notice and to carry out the necessary work to restore the security and stability of the telecommunication system.

9) The Seller shall not be liable for any interruption in the provision of the Cosmetic-Consulting Service or malfunction of the telecommunication system, reduction in quality caused by the parameters of the equipment, software or network used by the Customer.

10) After the completion of the cosmetic-consultation Service, the Seller may, as part of the provision of the service, send the Customer a summary of the meeting, including information about the products and services discussed during the consultation, to the e-mail address indicated by the Customer.

§ 9 LOYALTY PROGRAMME

1) This section sets out the operating principles and terms and conditions of participation in the loyalty programme, hereinafter referred to as the “Loyalty Programme” (“Programme”).

2) The Programme is a regional loyalty programme established by the Seller.

3) The Programme is organised within the territory of the Republic of Poland.

4) The Programme will run for an indefinite period. However, the Seller reserves the right to terminate the Programme subject to one month’s prior notice. Information regarding the termination (cancellation) of the Programme will be published on the Seller’s Website and Customers will be notified of this fact by email.

5) The Programme is an initiative aimed at rewarding Customers who, in particular, purchase goods or services from the Seller.

6) Participation in the Programme does not require the purchase of any goods or services from the Seller and is free of charge. It is limited to one participation per Login.

7) To join the Programme, you must register and create an Account on the website: www.mybr-polska.com.

8) If the Seller terminates the Customer’s participation in the Programme, any points accumulated by the Customer shall expire.

9) The Seller may terminate the Customer’s participation in the Programme for valid reasons, without any time limit. Valid reasons include: actions grossly contrary to the Terms and Conditions, or the commission of prohibited acts aimed at obtaining benefits arising from participation in the Programme.

10) Termination of participation by the Seller may be effected in electronic (documentary) or written form. The Customer has the right to appeal against the termination within 30 days of receiving notice of termination.

11) The Customer may participate in the Programme only in person, and their participation may not be transferred to other persons without the Seller’s consent.

12) From the time of joining the Programme until its termination (regardless of the reason), Customers accumulate points for purchases of goods or services from the Seller via the Shop.

13) Once the process of concluding the Sales Agreement is complete, points are credited to the Account.

14) Points will be calculated based on the Total Order Cost; for every zloty spent, the Customer receives 1 (one) point.

15) The Customer may obtain information on the number of points accumulated via their Account and at all the Seller’s high-street shops.

16) The Customer may not transfer accumulated points to a third party.

17) Points cannot be exchanged for cash or any other equivalent, e.g. in the form of goods or services.

18) Points awarded may appear in the Customer’s Account some time after they have been awarded due to the processing of this information by the Seller’s points management system. The Customer may only use the points awarded once they have been displayed in the Account.

19) During the duration of the Programme, the Seller reserves the right to adjust the number of points in the Account in situations where their award results from an error in the Seller’s system, the Customer misleading the Seller, or the Customer receiving a refund in connection with a complaint/return of purchased goods or a complaint regarding the Seller’s services.

20) A Customer who has accumulated points in their Account may exchange them for a physical reward for a specified number of points.

21) Consent to the exchange of points for a reward is required. Once given, this consent cannot be changed or revoked.

22) Upon redeeming points for a reward, the number of points corresponding to the value of the redeemed reward is deducted from the Customer’s Account.

23) The redemption of points for a reward cannot be combined with other promotions and discounts offered by the Seller.

§ 10 PERSONAL DATA

The administrator of the Customers' personal data is the Seller. Detailed information on the principles of processing Customer's personal data is described in the Privacy Policy at https://mybr-polska.com/pl/policies/privacy-policy.

§ 11 OBLIGATIONS OF THE CUSTOMER

In particular, the Customer is obliged to:

- comply with the Rules and Regulations and separate regulations found in the Store to the extent that they are applicable to the Customer; and to the extent to which they are applicable to the Customer;

- to provide in the Order and in the forms made available by the Seller in the Store only true and current data and, if necessary, to update them immediately, in particular to the extent that it is necessary for the proper execution of Sales Agreements concluded by the Customer with the Seller.

§ 12 LIABILITY

1) The provisions of these Terms and Conditions do not exclude or limit the Seller's liability under mandatory provisions of law.

2) The Seller shall not be liable if the Products offered for sale do not meet the individual expectations of the Customer resulting from subjective feelings.

3) The Customer is obliged to use the Store, in a manner consistent with its purpose and refrain from any activity that could interfere with its proper functioning.

4) The Seller may block the possibility of placing Orders by the Customer, if it considers his actions to be in violation of generally applicable laws, decency or rules of social intercourse. The Seller may block the possibility referred to in the preceding sentence also if it obtains a reasonable suspicion that the Customer has violated the provisions of the Regulations.

5) Information about a Product placed in the Store is not equivalent to the availability of these Products at the Seller and the possibility of executing the Order.

6) If nothing else is apparent from the content of the information posted in the Store or the relevant Terms and Conditions, the Prices of the Products are not subject to any additional discounts or promotions that may be in effect at the Store at the time.

7) To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, interruptions in the operation of the Store caused by force majeure, unauthorized acts of third parties or incompatibility of the Internet Drugstore with the computer or network used by the Customer.

8) To the fullest extent permitted by law, the Seller shall not be liable for the blocking of e-mail servers to which e-mails and e-mail addresses of Customers are sent, the deletion or blocking of e-mails by software installed on the computer used by the Customer, or the temporary suspension of the availability of the Store in case of the need to carry out, inter alia, maintenance, equipment replacement or in connection with the expansion or modernization of the Store.

9) Except as otherwise provided by mandatory provisions of law, the Seller shall not be liable for lost profits, loss of use of money, loss of time, providing false or incorrect information, or any indirect or consequential damage.

§ 13 TERMS AND CONDITIONS CHANGES

1) The Seller shall be entitled to unilaterally amend the Terms and Conditions at any time, in the event of the occurrence of any of the following important reasons:

- change of generally applicable laws or their interpretation applied by authorized bodies, directly affecting the content of the Terms and Conditions and resulting in the need to adjust it to such change of laws or their interpretation;

- issuance of a ruling, decision or other similar act by a court or authorized public authority, directly affecting the content of the Regulations and resulting in the need to amend the Regulations to conform to such ruling, decision or other similar act;

- prevention of violations of the Regulations or prevention of abuse;

- change in the procedure for placing Orders, the principles of concluding a Sales Agreement or the terms of its execution;

- change in the functionalities available in the Store:

- change in the rules of operation of the Store;

- changes in the names, addresses or company data indicated in the content of the Terms and Conditions;

- removal of ambiguities or doubts of interpretation regarding the content of the Terms and Conditions;

- the need to correct ambiguous or doubtful wording or to correct obvious clerical errors that may have occurred in the Terms and Conditions.

2) The Seller will notify the Customers of the change in the Terms and Conditions by making the amended Terms and Conditions available in the Store and stating the effective date of the change in the Terms and Conditions.

3) Changes to the Terms and Conditions shall not affect Sales Agreements concluded in accordance with the Regulations or Orders placed before the effective date of the amendments to the Terms and Conditions.

§14 FINAL PROVISIONS

1) If any of the provisions of the Terms and Conditions are or become illegal, unenforceable, incomplete, ineffective or invalid, this shall not affect the effectiveness of the contract with the Customer in its remaining part. In such case, the parties concluding the Sales Agreement shall be obliged to replace the incomplete or ineffective provision with a legally effective regulation, which shall correspond or be closest to the purpose and delimited economic intent of the incomplete, ineffective, illegal, unenforceable, invalid provision.

2) In matters not regulated by the Terms and Conditions, the provisions of the law generally applicable in Poland, including the provisions of the Civil Code and other relevant provisions of Polish law shall apply.

3) The Terms and Conditions, as amended, are effective from 15.06.2026.

4) The Seller will inform the Customers about changes to the Terms and Conditions in advance.

Attachment no. 1

Product return form

Date: ........................

Address for shipping or personal return of order: Ambasada Biologique Recherche Warszawa, Plac Konesera 12, 03-736, Warszawa, Polska.

Statement of withdrawal from the contract of purchase of goods in the online store .............................

Name: ........................

Customer's address: ....................................................................................

Telephone number: ...............................

Order number: .....................................

Remarks: .............................................................................................................................

Amount of refund for products: ........................

Bank account number: ..................................................

*Return of ordered products is possible only if the goods are in unaltered (no signs of use) and undamaged condition. Return of the order is possible within 14 days of receipt of the shipment. We do not accept COD shipments. Direct costs associated with the return of items, e.g. box for shipping, as a result of withdrawal from the contract, are borne by the customer. Refund of the products will be made up to 14 days.

I have read the terms and conditions for the return of products set forth in the rules of the store located at: www.mybr-polska.com. In accordance with the rules of the store, we inform you that the personal data you voluntarily provide is processed by Beauty Experts Anna Lohmann ul. Jerzego 18, 04-424 Warsaw for the purposes related to with your rights under generally applicable laws or in response to a request.

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(Signature)

Attachment no. 2.

Complaint form

Date: ......................

Address for shipping or personal return of order: Ambasada Biologique Recherche Warszawa, Plac Konesera 12, 03-736, Warszawa, Polska.

Complaint form for purchased goods in the online store .........................................

Name: ...........................

Customer address: ........................................................................................................

Phone number: ....................................

Order number: .......................................

Customer's request as to how to handle the complaint (please mark one choice):

Replacement of the product with a new one or repair free of charge
Recede from the contract (refund)

Complained products: .............................................................................................................

Reason for complaint: ...........................................................................................................................................................

Amount of refund for products: ...................................................................................................................

Bank account number: .................................

*The refund for the products will be made within 14 days.

I have familiarized myself with the terms and conditions of returning the products as set forth in the store regulations located at: www.mybr-polska.com. In accordance with the rules of the store, we inform you that the personal data you voluntarily provide is processed by Beauty Experts Anna Lohmann ul. Jerzego 18, 04-424 Warsaw for the purposes related to with your rights under generally applicable laws or in response to a request.

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(Signature)

You can find previous versions of the terms and conditions here.

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